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Privacy Policy

Effective date: Oct 2020

Information We Collect

In the course of providing the Hosted-FTP- Service to the Customer, pursuant to our Terms of Service, Hosted-FTP- may Process Customer Personal Data (PII) on behalf of the Customer as further described below:

Account information

We collect, and associate with your account only, the information you provide to us when you do things such as sign up for a trial account, upgrade to a paid plan, set up two-factor authentication or provide billing address information. This information includes your name, email address, phone number and physical address.

Personal Data (PII) that You provide through the Services

We collect Personal Data from you when you voluntarily provide such information such as when you contact us with inquiries through our on-line chat services, support emails or phone calls to the Sales & Support area.

Collecting Email Addresses

We collect the email addresses of Hosted~FTP~ recipients and senders for the purpose of emailing links for file transfers, sending instructions for sharing files, inviting others to use the Services, logging and measuring usage. If you do, we'll store this contact information on our servers fully encrypted for you to use.

Service updates, maintenance and new feature communication

Hosted~FTP~ may use your email to send you information on service updates and unplanned maintenance. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us at support@hostedftp.com.

Logging IP Addresses

For each visitor to our web page, our web server does not recognize any information regarding the domain or email address. IP addresses are logged and used by Hosted~FTP~ for measuring usage. IP addresses are also collected for login and file transfer events to provide required audit information to Customers. Ip addresses allow the support area to investigate support issues and to diagnose and resolve potential issues or security threats to our site or to the Company.

By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. The Personal Information that you provide can be accessed at any time through your account or you can contact our customer support at support@hostedftp.com if you need help accessing your account. Customer is solely responsible for the accuracy and legality of Customer Personal Data provided to Hosted~FTP~.

Use of Cookies

Hosted~FTP~ uses cookies for session persistence as well as login preferences

Third-Party Payment Processor

We use a third-party payment processor to process credit card payments made to Hosted~FTP~. Regarding any processing of such payments, we do not store any personally identifiable information (PII) or any financial information such as credit card numbers. All such information is provided directly to our third party credit card processor, Stripe, whose use of your personal information is governed by their privacy policy, which can be viewed at https://stripe.com/us/privacy.

Our Use of Your Personal Data and Other Information

Hosted~FTP~ does not rent, sell, or share personal information about you with non-affiliated companies.

Law & Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury;

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it's stored on our Services or on your home computer's hard drive.

Protection of Personal Information

Hosted~FTP~ is committed to securely gathering and storing your personal information. We have implemented the appropriate technological and organizational processes to protect your personal information from loss, theft, misuse and unauthorized access, disclosure, alteration or destruction including:

  • Encrypting all Personal Information and files when they are stored at rest in the cloud data centers.
  • Encrypting all Personal information, when using secure protocols that have been correctly configured, during gathering and transmission over the public Internet.
  • Utilizing cloud Infrastructure as a Service (IaaS) technology that resides in the most secure, controlled environment with controlled access.
  • Maintaining a wide variety of industry standard compliance and security programs and initiatives in order to stay up to date on new security and privacy technology, process control and legal advances and requirements.

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